Got Questions? Ask Us!
Email Us or Call
513-833-1594
Have an ERP and think you need a WMS? Maybe Not!
If you have a working ERP system, you don't have to scrap it or buy software with redundant functionality to get what you you need. Consider adding specific functions with a "Warehouse Control System."
Learn more...
A Warehouse Manager's Best Friend
New warehouse control software automates order fulfillment processes for Sergeant's Pet Care Products. Shipment volumes at the 150,000 sq.-ft. Memphis Distribution Center of Sergeant's Pet Care Product had doubled. As the number of shipments increased, so did the number of picking and shipping errors.
Click here to find out how Tech-King Operations was part of the solution [pdf]
|
Client Support Services
Taking Your Call In An Emergency:
- All calls handled by engineers.
- Rotating service assignments cover non business hours
- 30-minute guaranteed call back
- Remote Modem Connection for Trouble Shooting and Online Support
- Escalation plans to involve additional engineering services and dispatch technical person to site if required.
- Engineers have access to electronic project archives to product documentation for trouble shooting purposes
Base Coverage Program:
- Operator and Maintenance Technical Assistance
- 1 Year or 2000 hours of system/equipment operation
- No additional cost beyond the contract
- 1st Month of operation: 24 hour/day, 7 day/week remote dial-up coverage is provided.
- Remote dial-up and tech support coverage provided for the remaining warranty period is 8:00 a.m. - 5:00 p.m., Monday through Friday
Extended Coverage:
- Additional annual cost based on original project size and complexity
- Remote tech support coverage provided is 6:00 a.m. - 12:00 a.m., Monday thru Friday, 8:00 a.m. - 5:00 p.m., Saturday & Sunday.
- A system audit visit occurs following month 3 of operation.
- Onsite refresher training session for Operators and Maintenance (coincides with audit trip)
Total Coverage:
- Additional annual cost based on original project size and complexity
- Remote tech coverage provided is 24 hours/day 365 days/year
- A system audit visit occurs following month 3 of operation
- Onsite refresher training session for Operators and Maintenance (coincides with audit trip)
- 2nd audit/refresher training in month 12
Additional Support Options:
- Multi-site Coverage Program Discounts
- Charge on a per call basis outside the programs
- Continue coverage on a month to month basis
- Debit Card Program
- Follow-up refresher training
|
